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If we doesn't respond or you're unable to resolve the issue with them, you can ask paypal to step in and help.ĭetailed instructions on HOW TO PROCESS a refund. Once you request a return, we will get back to you within 3-5 business days.

The refunds will be returned back to you in 3 business days after we receive the item in good condition.

Make sure you ship the return by the date in this email to avoid any delays or issues in the refund or return process.

When your return request is accepted, we'll send an email to your email with the subject 'Send the item back'.

Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at the seller’s expense through registered mails with the online delivery tracking number.

Please send the related evidence to confirm the problem, so we can claim it for you.

Otherwise, we do not accept the return without the consent of the customer service.

First of all, please contact us via email, we will check the issues and confirm the return details for you.

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The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address and Signature confirmationĭetailed instructions on HOW TO PROCESS a return or exchange that COVERED by our Return/Exchange Policy.The date of delivery or attempted delivery.A delivery status of 'delivered' or 'attempted delivery' (or equivalent in the country to which the item was delivered).When there are strong indicators that the buyer received a counterfeit item, we would not accept return or refund.The buyer assume responsibility for return shipping, including the cost.If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. The buyer must return the item in the same condition in which it was received.

Products not delivered successfully because of customers providing wrong address, wrong phone number or any unfriendly action delayed.Products were destroyed or returned due to failure to sign for receipt in time, If you return the item used, damaged, missing parts, or if it gets damaged during return shipping.Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.In this case, customer has the option to keep the origin products and purchase a new one with a big discount. Products were made in the wrong size due to customers providing the wrong sizes.The following reasons are NOT covered by our Return/Refund Policy. Packages were get lost in transit after being confirmed with the shipping company.Refund or return service can’t be allowed in this case. Please notice a little different of color between photos and actual products couldn’t be avoid. Products are totally different from description.It arrived damaged or in defective quality. Y will provide a new one for free.if we make it arrived wrong item/color. Y will provide a new one for free.The following reasons are COVERED by our Return/Refund Policy.

If it's been more than several days since your purchase, or if we have already shipped your item, you'll need to wait until you receive the item and then start a return request.

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All products ordered from us can be canceled within 24 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price.Please see whether either of these pertain to you and if the item(s) are covered by our return policy within 30 days of receipt. Refund will be given as: Money Back, Replacementīelow are the detailed instructions on how to process a return or exchange.The second payment covers the international shipping cost and any import chargesĪfter you've completed payment, you'll be able to see both the total cost and the amounts paid to the seller and 4PX Express shipping provider on the Order details page.The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to 4PX Express.From there, it's sent to you. When you pay, your payment will be split into two transactions: Once you’ve paid for your item, we sends it to the 4PX Express. International deliveries made through GSP include customs clearance so you don’t need to handle any extra paperwork.Tracking is always included so you can track your item right to your door.You’ll pay all shipping, taxes, and import charges up front, and you won't have to pay any extra charges when your item is delivered.$29.99 (include shipping fee, import taxes, customs processing fees) for shipping to Other countriesīenefits of the Global Shipping Program for buyers:.0 fee for shipping to United States, Canada and Australia (shipping fee, import taxes, customs processing fees included in the product price).

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